Airtel Routing Problem - High Ping

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[GM]Scar
A3 Game Developer
A3 Game Developer
Posts: 1547
Joined: Wed Sep 10, 2008 12:47 pm
Location: India
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Airtel Routing Problem - High Ping

Post by [GM]Scar »

Dear Players,

There has been some serious routing problem with Airtel in India. The Connections are being made across the world which is causing heavy ping. Since the problem is with Airtel, there is very less we can do to resolve the issues.

We are more concerned about the number of users of Airtel affected due to this and also with TOD Today, it will be really hard to play.

How to do a Trace Route:-


Trace route will determine how the connection is made to the remote host.

Start -> Run -> type "cmd" and press enter.

type "tracert acp.a3mania.com"

Wait for the trace to complete. Now, you can notice that the connections are made via USA and Singapore. I have added an example.
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\CVR Dheeraj>tracert acp.a3mania.com

Tracing route to acp.a3mania.com [121.242.207.31]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 1 ms 4 ms 172.16.72.1
3 4 ms 2 ms 1 ms 172.16.0.201
4 3 ms 2 ms 2 ms 172.16.1.10
5 3 ms 2 ms 2 ms 203.217.145.1
6 4 ms 4 ms 4 ms 125.16.8.221
7 57 ms 55 ms 55 ms AES-Static-077.36.144.59.airtel.in [59.144.36.77
]
8 57 ms 57 ms 58 ms if-11-0-0.core1.SVQ-Singapore.as6453.net [120.29
.214.5]
9 59 ms 63 ms 60 ms if-11-0-0-975.core1.S9R-Singapore.as6453.net [20
9.58.82.169]
10 286 ms 283 ms 283 ms if-14-0-0-974.mcore5.LAA-LosAngeles.as6453.net [
209.58.82.50]
11 282 ms 285 ms 282 ms if-9-0-0.mcore3.LAA-LosAngeles.as6453.net [209.5
8.85.25]
12 273 ms 275 ms 273 ms ix-5-2-2.mcore3.LAA-LosAngeles.as6453.net [66.19
8.112.14]
13 293 ms 292 ms 293 ms 59.163.55.253.static.vsnl.net.in [59.163.55.253]

14 293 ms 293 ms 297 ms 59.163.55.253.static.vsnl.net.in [59.163.55.253]

15 293 ms 297 ms 296 ms 121.242.227.246.static-delhi.vsnl.net.in [121.24
2.227.246]
16 296 ms 296 ms 300 ms 121.243.20.198.static-delhi.vsnl.net.in [121.243
.20.198]
17 298 ms 334 ms 299 ms 121.242.207.31.static-delhi.vsnl.net.in [121.242
.207.31]

Trace complete.
You can see that its getting connected via Singapore, USA, Europe and India, while there can be a direct connection.

Also you can notice that its due to Airtel issue at 7th Node.

Airtel Users please call your Customer Care and irritate them with this issue. Mention that it is a "Routing Problem". This is the only way in which it can be resolved.

If they deny that there is no problem with routing.. then slap the traceroute on their ass and ask why is the packets going to Singapore and USA and then coming to India?

I have checked with the server. There seem to be no issues.
Regards,
[GM]Scar
A3 Mania Server Dev.
User avatar
[GM]Scar
A3 Game Developer
A3 Game Developer
Posts: 1547
Joined: Wed Sep 10, 2008 12:47 pm
Location: India
Contact:

Re: Airtel Routing Problem - High Ping

Post by [GM]Scar »

Issue has been resolved.

You should notice normal pings now.
Regards,
[GM]Scar
A3 Mania Server Dev.
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