New Support System Coming Soon.

Got a problem or a question after you login to the game client?
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Numenor
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New Support System Coming Soon.

Post by Numenor » Fri Feb 18, 2011 2:52 am

We are working on a new ticket and support system which will replace the old ticketing system completely. The new ticket system will be easier to file and will not require any login.

Below are the feature which I am currently working on and testing as we speak.

1. Tickets can be raised by sending an email. On sending an email you will receive a auto email response with ticket number.
2. You can reply to the email to interact with the GM team. No website interface required. (Idiot/Noob Friendly)
3. If you prefer to interact through a web interface rather than email, it will be available as well.

Instructions and screenshots will be added later. In the meanwhile, all previous open tickets ion the current systems will be abandoned. People are suggested to login to the current ticket system and copy their images/slips/bills attached to the tickets and save for their reference. You will have raise new tickets in the new system when it is implemented.

Expect it to go live within 2-3 days.

Regards,
Numenor.
DONT PISS ME OFF. I get very mean and rude.

Numenor
Site Administrator
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Posts: 1104
Joined: Tue Sep 09, 2008 9:13 pm
Location: Bangalore, India.
Contact:

Re: New Support System Coming Soon.

Post by Numenor » Sat Feb 19, 2011 5:28 pm

The new support ticket system is live.

Please send an email to support @ a3mania.com to raise support request. All correspondence will be done through email.

Eshop issues and queries should go to eshop @ a3mania.com.
DONT PISS ME OFF. I get very mean and rude.

sufiyan
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Re: New Support System Coming Soon.

Post by sufiyan » Fri Feb 25, 2011 10:10 pm

New Support System is not working Bcz i am raised ticket through Email last 1 week but not resolve and not reply.
My ticket number ID:[674396] Please checked if u want penalty i agree to pay
kindly look in to the matter i have issue last 45days ~x(
Thanks

dashinger
Memora
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Re: New Support System Coming Soon.

Post by dashinger » Sat May 28, 2011 4:46 pm

Rakesh Vasava,

Please mention the Following Details so that we can look into your issue
1. Name : Rana Or Chotonda
2. Date of Birth
3. Secret Question :
4. Secret Answer :
5. Alternate Email ID :
6. Mobile Number : 03326547855
7. City : Kolkata
8. Character Name : Chotonda
9. Account ID : Chotonda




Gm Please tell me Chr relase Time Also please Sir
Last edited by dashinger on Fri Jun 03, 2011 11:26 pm, edited 1 time in total.
06773256

dashinger
Memora
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Joined: Tue Feb 08, 2011 5:18 pm

Re: New Support System Coming Soon.

Post by dashinger » Fri Jun 03, 2011 11:27 pm

Numenor wrote:The new support ticket system is live.

Please send an email to support @ a3mania.com to raise support request. All correspondence will be done through email.

Eshop issues and queries should go to eshop @ a3mania.com.
GM Please Chk My Support Ticket #432456

And Please relase My Account Chotonda
06773256

bahetivi
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Re: New Support System Coming Soon.

Post by bahetivi » Thu Jan 12, 2012 8:32 pm

GM Please Chk My Support Ticket #797645
IGN- Swordzarc
IGC- Archer

zareenjaan
Memora
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Re: New Support System Coming Soon.

Post by zareenjaan » Wed Oct 31, 2012 8:35 pm

Sir,

my Character Name is Zareenjaan now 48 hrs my account is disabled can u give me a reason why Disabled my Account .......pls give me answer

waithing your reply and your mail server is working or not ??

give me reply

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