We are working on a new ticket and support system which will replace the old ticketing system completely. The new ticket system will be easier to file and will not require any login.
Below are the feature which I am currently working on and testing as we speak.
1. Tickets can be raised by sending an email. On sending an email you will receive a auto email response with ticket number.
2. You can reply to the email to interact with the GM team. No website interface required. (Idiot/Noob Friendly)
3. If you prefer to interact through a web interface rather than email, it will be available as well.
Instructions and screenshots will be added later. In the meanwhile, all previous open tickets ion the current systems will be abandoned. People are suggested to login to the current ticket system and copy their images/slips/bills attached to the tickets and save for their reference. You will have raise new tickets in the new system when it is implemented.
Expect it to go live within 2-3 days.
Regards,
Numenor.
New Support System Coming Soon.
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- Site Administrator
- Posts: 1104
- Joined: Tue Sep 09, 2008 9:13 pm
- Location: Bangalore, India.
- Contact:
New Support System Coming Soon.
DONT PISS ME OFF. I get very mean and rude.
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- Site Administrator
- Posts: 1104
- Joined: Tue Sep 09, 2008 9:13 pm
- Location: Bangalore, India.
- Contact:
Re: New Support System Coming Soon.
The new support ticket system is live.
Please send an email to support @ a3mania.com to raise support request. All correspondence will be done through email.
Eshop issues and queries should go to eshop @ a3mania.com.
Please send an email to support @ a3mania.com to raise support request. All correspondence will be done through email.
Eshop issues and queries should go to eshop @ a3mania.com.
DONT PISS ME OFF. I get very mean and rude.
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- Memora
- Posts: 3
- Joined: Wed Jul 14, 2010 7:42 pm
Re: New Support System Coming Soon.
New Support System is not working Bcz i am raised ticket through Email last 1 week but not resolve and not reply.
My ticket number ID:[674396] Please checked if u want penalty i agree to pay
kindly look in to the matter i have issue last 45days
Thanks
My ticket number ID:[674396] Please checked if u want penalty i agree to pay
kindly look in to the matter i have issue last 45days
Thanks
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- Memora
- Posts: 0
- Joined: Tue Feb 08, 2011 5:18 pm
Re: New Support System Coming Soon.
Rakesh Vasava,
Please mention the Following Details so that we can look into your issue
1. Name : Rana Or Chotonda
2. Date of Birth
3. Secret Question :
4. Secret Answer :
5. Alternate Email ID :
6. Mobile Number : 03326547855
7. City : Kolkata
8. Character Name : Chotonda
9. Account ID : Chotonda
Gm Please tell me Chr relase Time Also please Sir
Please mention the Following Details so that we can look into your issue
1. Name : Rana Or Chotonda
2. Date of Birth
3. Secret Question :
4. Secret Answer :
5. Alternate Email ID :
6. Mobile Number : 03326547855
7. City : Kolkata
8. Character Name : Chotonda
9. Account ID : Chotonda
Gm Please tell me Chr relase Time Also please Sir
Last edited by dashinger on Fri Jun 03, 2011 11:26 pm, edited 1 time in total.
06773256
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- Memora
- Posts: 0
- Joined: Tue Feb 08, 2011 5:18 pm
Re: New Support System Coming Soon.
GM Please Chk My Support Ticket #432456Numenor wrote:The new support ticket system is live.
Please send an email to support @ a3mania.com to raise support request. All correspondence will be done through email.
Eshop issues and queries should go to eshop @ a3mania.com.
And Please relase My Account Chotonda
06773256
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- Hell Karterian
- Posts: 31
- Joined: Tue Feb 03, 2009 11:32 am
Re: New Support System Coming Soon.
GM Please Chk My Support Ticket #797645
IGN- Swordzarc
IGC- Archer
IGC- Archer
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- Memora
- Posts: 7
- Joined: Thu Jul 19, 2012 12:49 pm
Re: New Support System Coming Soon.
Sir,
my Character Name is Zareenjaan now 48 hrs my account is disabled can u give me a reason why Disabled my Account .......pls give me answer
waithing your reply and your mail server is working or not ??
give me reply
my Character Name is Zareenjaan now 48 hrs my account is disabled can u give me a reason why Disabled my Account .......pls give me answer
waithing your reply and your mail server is working or not ??
give me reply