Important : Ticket System for In Game Issues and Other Issue

Here's where you can look out for some of the guides.
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Numenor
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Important : Ticket System for In Game Issues and Other Issue

Post by Numenor »

Important Support System Introduction in A3 Mania.


We have added a ticketing system for Issues in A3 Mania. From now on. No issues will be handled by GMs without a ticket number. No GM will resolve your issues ingame if you have not submitted a ticket in the website.

This is to make the issues more recorded and streamlined. We are not automated machines and when we log ingame.. we get spammed by issues.

So from Now On.. no body will PM the GMs ingame to resolve the issue. We will just ignore the requests. You will have to raise a request in the ticketing tool and wait for the reply. After a GM is assigned to your case, he will personally look after the issue and ensure that the issue is resolved and the case is closed.

Issues raised in the "In-game issues / Questions to the GMs".. will not be responded if it does not has a ticket number. And we will not give any information regarding the issue in the forum topic. It will only be given in the support ticket in the website.

Make sure to login into the main website using your forum ID and then submit a request. Without logging in.. you will NOT be able to submit a request, as the raise ticket Menu will not be visible or available to unregistered members.

Make sure to explain the issue as much as possible so that it does not waste time. One liner requests might take more time to get resolved.

Feel free to ask more questions if needed. We will reply and update the announcement.


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[GM]Scar
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Re: Important : Ticket System for In Game Issues and Other I

Post by [GM]Scar »

Also note that you should use only English in your Tickets
Regards,
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Numenor
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Re: Important : Ticket System for In Game Issues and Other I

Post by Numenor »

Interface changes for the ticketing tool. All old tickets have been closed. If you have further issues.. feel free to resubmit it using the new interface. After submitting you will see the ticket ID on the extreme Right side.
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playboy
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Re: Important : Ticket System for In Game Issues and Other I

Post by playboy »

THERE IS NO TICKET SYSTEM WORKING
NO SUPPORT FROM GMS.
FIRST HELP THE PLAYERS WHO ARE FACING RB PROBLEMS, ITEMS ISSUES , CHARACTERS STUCKS
WHEN YOU WILL HELP TO THE PLAYERS AFTER THE GAME CRAZE OVER??
WHAT ARE YOU DOING GMS NO 1 HELPING WHO WILL TAKE THE RESPONSIBILITY TO HELP PLAYERS IF YOU CANT TAKE RESPONSIBILTY THEN ASSIGN A GAMEJOCKEY FOR THAT TO TAKE CARE EVERY DAY LOGIN IN GAME ISSUES LIKE BEFORE THERE WAS IN A3INDIA GUIDEMAX AND GUIDELULU AS LIKE IN A3MANIA SCAR(DHEERAJ)

WE NEED SUPPORT FIRST......

REGARDS,

IGN:-THRAL
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vitalstrike
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Re: Important : Ticket System for In Game Issues and Other I

Post by vitalstrike »

plz check my ticket its been over a week i know u guys hav been busy plz look into it wn u hav the time
IGN : vitalstrike / Silentrike / Sprada
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satej
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Re: Important : Ticket System for In Game Issues and Other I

Post by satej »

Are GM when ACP is ON i can't ragister my account reply reeeeeeeeee
Smash24
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Re: Important : Ticket System for In Game Issues and Other I

Post by Smash24 »

Gm plz Help my g9 set got Scammed and g10 shild plus g9 wepaons of hk by goddddddd plz help me
he first gv me his id so i thought he was my friend but when he asked for my set i gave him he never returned . i took 5 months to make my full set and last i buyed my boots and got scammed all of sudden i m now not liking this so plz do something of goddddd
sunand13
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Re: Important : Ticket System for In Game Issues and Other I

Post by sunand13 »

I have made a payment against few things and i have mailed it to support as well as eshop ... I dint get any acknowledgement mail.... Can u look into it plz...
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zuljaz
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ID no:-102933

Post by zuljaz »

hi guys !

please reply to me whats the status of the ID i have given its more than 48 hrs and no reply till from u GM! plz help me to help ur eservice !!

awaiting for your prompt reply

Thank You !
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Hussain
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DreaMHackeR
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Re: Important : Ticket System for In Game Issues and Other I

Post by DreaMHackeR »

Hey GM's my account is disabled since past 2days.. n still no replay... please check wats the problem n try to solve it asap.. ticket number is 625412.. n also give me ur account detail.. i wanna buy wd n grahsat..
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ivo4u
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Re: Important : Ticket System for In Game Issues and Other I

Post by ivo4u »

Mr. Game Masters you keep telling please donate and help the server :-? by using the eshop and buying the credits so that items can be bought. But how can I ever buy something from eshop when you guys have not yet given me the credits. :-?

My purchase order number is : #401481121
Which was received by me on 5th, October 2012 X(


Can you please look into the matter and get the credits uploaded as soon as possible so that I play in peace :D and not just login with a frowned face. X(

Thank you and awaiting your reply.
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auro990
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Re: Important : Ticket System for In Game Issues and Other I

Post by auro990 »

Yup same here...GMs.....

i deposited on 8th October,2012....

why is it taking so much time to add credits ????
ticket no. 159582,290665
previously you guys would do so in almost 2-3 days....

sad.... X( :-? :( :-ss :((
IGN - Zinniyia(Archer)/Ironweaver(Warrior)/Klasnic(Holy Knight)
IGT - Quanato (4Life)


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ivo4u
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Re: Important : Ticket System for In Game Issues and Other I

Post by ivo4u »

hi
plz slove my problem plzz
i credited fund in ur account via paypal on 10-10-2012
today is 27-10-2012 ,but i didnt got my credit on eshop account
i hav sent u mail 3-4 time.. but u dint relpy me
my ticket no is #945970 or 827111..
plz slove my problem as soon as posiable
thnk you
Deathmaster
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Why My Character Banned pls tell me Mr. Blade

Post by Deathmaster »

Why my character got banned.

Tell me reson pls. :((

IGN : Deathmaster

IGI : RB 11 165

IGT : Quanato.
Chirag1309
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Re: Important : Ticket System for In Game Issues and Other I

Post by Chirag1309 »

Because u dont give my woonz. NOOB
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