HOW LONG???

[ritual]

CharName: Input Your Char Name Here

Is it an Issue or a Question to GM?: Issue

Have you raised a support ticket at the main website?: Yes

Issue or Question Type: Eshop or Membership Issue or Query

Description and Message


I've transferred Rs.1000 last week and waiting for my item. I have sent a mail the moment transfer was successfully completed(24th August) . I have also opened a support ticket (SUPPORT TICKET NO. 2550).. The worst part of it all is I don't know where my money is coz no1 wants to reply to any of my queries which worries me the most. The banner on the home page screams/boasts that "Active GM's ingame" which is totally wrong advertising..

I've been waiting patiently for the last 1 week to receive my items. The other in game players say GM's are busy. If you guys are indeed busy, please pause the e-shop buying option and resume it when u guys are able to deliver on your promise of delivering items "AS SOON THE MAIL IS RECEIVED".

This was my first transaction and I'm totally disappointed with the experience. Hoped/Wished for something better. You guys keep screaming through your regular shouts in game "Please help us run the server". At this rate, not sure how far that is true!!

[Forum Robot]

Thank you for posting your request. Please wait for GMs to look into this matter. They will reply to you as soon as possible.

This is an automated reply

Please also make sure that you have logged a support request in the A3 Mania main website for faster resolutions. Also please read the announcements section for regular updates regarding server maintenance and updates.

Click here to Know how to log a support request in A3 Mania Website.

Thanks,

[famashus1791]

Please be patient for little while more. Scar is on vacation and will come online early next week.

[[GM]Blade]

5K me please. I will do the required.

[ritual]

5K me please. I will do the required.

I've sent the 5k msg. IGN: Ritual.

Please do the needful. Thanks

[[GM]Blade]

We have checked your issue.

First of all you have not mentioned your character name in the Forum Post.
Also we have not received any confirmation mail from you side to [email protected]

Please recheck the address or resend a mail.

[ritual]

I sent the mail on 25th August. But since you asked me to resend it, I did it just now. Subject: E-shop Delivery. E-mail address [email protected]

IGN: RITUAL
Character Type: HK

Please don't delay it any further, appreciate you looking into this.

Thanks!

[[GM]Blade]

Okay I wil check and do the required.

[ritual]

Can I know what is the expected time of action? Coz I'm often in Carode and my invetory may be full. If it is full.. throw something away and transfer

Thanks

[ritual]

Come on Blade!!! Atleast confirm that you have received my payment man.. It can't take 4 days for u to check ur account and confirm that you have my money! From 24th to date NO1 can even confirmed about the transaction? I have the confirmation number from my bank.. But I want to hear it from u guys.

Please understand my anxiousness.

[[GM]Blade]

We asked you for the attachment of the Payment receipt. That is what is needed for us. We have received your Funds and your mail, but we haven't received your attachment.

Please send the proper mail with the attachment.

[ritual]

What kinda receipt do u want? I made an online transfer. As I said NEFT. There is no receipt given by the bank for the same.. I can give you the Transaction reference Number.

Sorry if I sound dumb.. But I have made several NEFT transactions in the past and no1 so far has asked for a receipt so wanted to know what exactly u r looking for.

What I also don't get is you say u have received the money. Once you know you have it from me.. What stops u from transferring my item into the account? :S

[[GM]Scar]

Take a screenshot, blur out confidential data and send us what is required. Even thought the payment procedure is complete, we need the screenshot for our internal records.

[ritual]

Done! Just attached a SS and sent it to u folks.

Subject: E-shop delivery (Attn: Gm Scar/ Gm Blade)
E-mail address: [email protected]

Please don't delay it any further.

Thanks,

IGN: RITUAL

[ritual]

Can I know why it is still taking time to deliver my item? I have done everything that u guys have asked for and still you guys have not processed my order..

Wake up please! Its been close to 2 weeks now