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Game is not loading Login Page

Posted: Sat Nov 23, 2019 3:48 am
by sharad285shah
HI

I am trying to Login to game, but Login page is not displaying.

Please help

Re: Game is not loading Login Page

Posted: Sat Nov 23, 2019 4:39 am
by sharad285shah
Image

Re: Game is not loading Login Page

Posted: Sat Nov 23, 2019 12:45 pm
by [GM]Blade
What's your screen resolution?

Re: Game is not loading Login Page

Posted: Sat Nov 23, 2019 10:44 pm
by sharad285shah
1920 X 1080

Re: Game is not loading Login Page

Posted: Sun Nov 24, 2019 7:38 am
by sharad285shah
System Information: 8GB RAM & Intel UHD 620, Windows 10

Re: Game is not loading Login Page

Posted: Tue Nov 26, 2019 5:51 am
by sharad285shah
[GM]Blade wrote: Sat Nov 23, 2019 12:45 pm What's your screen resolution?
Can you please reply/help

Re: Game is not loading Login Page

Posted: Tue Nov 26, 2019 4:25 pm
by [GM]Blade
Delete the setup.ini file in the Game folder and then run A3.exe and use Full Check option.

Re: Game is not loading Login Page

Posted: Tue Nov 26, 2019 7:47 pm
by sharad285shah
[GM]Blade wrote: Tue Nov 26, 2019 4:25 pm Delete the setup.ini file in the Game folder and then run A3.exe and use Full Check option.
Followed your step, but same result. That is the last image i can see and then it redirects to desktop - killing app.

Also, i am attaching file from BugReport folder, kindly check.

Any1 else, playing outside India?

Re: Game is not loading Login Page

Posted: Wed Nov 27, 2019 5:30 am
by [GM]Blade
Please use the following client and check to see if you are able to reach the Login screen. You will have to extract the ZIP archive into your A3 Game directory and then run the game normally. Don't use Full Check after replacing the client EXE as that will replace the file with the original file.

Link Removed

Re: Game is not loading Login Page

Posted: Wed Nov 27, 2019 5:59 am
by sharad285shah
[GM]Blade wrote: Wed Nov 27, 2019 5:30 am Please use the following client and check to see if you are able to reach the Login screen. You will have to extract the ZIP archive into your A3 Game directory and then run the game normally. Don't use Full Check after replacing the client EXE as that will replace the file with the original file.

Link Removed
Hi GM,

Thanks , Yes, I was able to reach Login Screen, But then Client Validation Failed.

Re: Game is not loading Login Page

Posted: Wed Nov 27, 2019 6:31 am
by [GM]Blade
Glad to know that the issue is resolved.

The client is not yet validated for the game and that is the reason why you can't login. I will submit the client for validation and once it's approved, everyone should be receiving a client update to fix this issue.

Re: Game is not loading Login Page

Posted: Wed Nov 27, 2019 6:46 am
by sharad285shah
[GM]Blade wrote: Wed Nov 27, 2019 6:31 am Glad to know that the issue is resolved.

The client is not yet validated for the game and that is the reason why you can't login. I will submit the client for validation and once it's approved, everyone should be receiving a client update to fix this issue.
Glad to hear.

Looking forward for your approved client version.

Re: Game is not loading Login Page

Posted: Wed Nov 27, 2019 9:10 am
by [GM]Blade
Please use the Full check option. You should be able to login to the game.

Re: Game is not loading Login Page

Posted: Wed Nov 27, 2019 12:43 pm
by sharad285shah
[GM]Blade wrote: Wed Nov 27, 2019 9:10 am Please use the Full check option. You should be able to login to the game.
It worked and played too.

Thank you